Byron Battles – Principal, The Battles Group

Mr. Battles has 35 years of industry experience in direct end user voice telecommunications evaluation, technical and project consulting, and applied market and subject research. His voice and personal computer-related consulting experience includes comprehensive baseline assessments, business requirements analysis, RFP preparation, proposal evaluation, technical evaluation and support, and implementation project management. Mr. Battles’ current sphere of activities includes IP Telephony, business case and TCO development, contact center, strategic planning, and implementation management in the converged world. His clients include a spectrum of markets: healthcare, continuing care government (federal, municipal, county), banking/financial, insurance, publishing, higher education, manufacturing, professional associations, museums, and telecommunications manufacturers and distributors. Mr. Battles is a member and past President of the Society of Communications Technology Consultants International, www.sctcconsultants.org, a professional association of independent information and communications technology (ICT) consultants, since 1990.